YOUR CUSTOMER SUCCESS TEAM
Enabling your team
Your team of customer success managers hold a pivotal and unique position in relation to the customer throughout their entire customer journey. They are often involved from the (pre-) sales stage up untill the renewal negotiations – and beyond. Their customers look to them as their Trusted Advisor. To be able to deliver on these expectations they need a fully rounded skillset. Chetta-Jones Consulting has developped a unique enablement framework for Customer Success encompassing both technical product knowledge as well as service delivery and soft skills.
How CAN WE HELP
CHETTa-jones consulting services
Customer Success Methodology training
Implement a holistic enablement framework
Deliver workshops and training modules
WHAT PEOPLE SAY ABOUT CHETTA-JONES CONSULTING
Monia Bosetti | SaaS Customer Success Sr. Director EMEA & JAPAC
Isabel brings strategic thinking and energy in every project. As part of my team, Isabel was instrumental on the design and implementation of a new Customer Success Management methodology and Enablement programs. Isabel's ability of being strategic and get the things done at the same time, makes her a unique talent. In particular her knowledge of Marketing and Customer experience has been a valuable asset for my team.
Joanne Chan | SaaS Customer Success, Knowledge Management, EMEA-JAPAC
Isabel is a trusted teammate who is versatile and flexible in the way she approaches challenges. She takes challenges in her stride and tackles them with a positive attitude, tireless work ethic and entrepreneurial approach. Passionate in the work that she does, she frequently contributes her ideas and insights enthusiastically, probing for key information when she collaborates with others, and above all is an excellent listener.
Rob Heerdegen | Global Director, Adoption & Transformation services, Oracle Marketing Cloud
Isabel has been a joy to work with over the many years we’ve known each other. As a Marketing and Adoption Advisor, Isabel consistently brought her A-game. She used her many years of industry experience coupled with strong facilitator skills to challenge and change the trajectory of 100s of customer ’s use and adoption of Oracle’s Marketing Cloud technologies. She’s truly a trusted advisor to our customers large and small.
Veerle De Ridder | Lead Generation Manager at Vasco Data Security
I’ve been working with Isabel as a customer of LeadFabric. Isabel is a very professional marketeer, with a lot of marketing experience which she is willing to share with her customers. I really appreciated working with Isabel because she is a creative and open minded person, with a very strong focus to achieve results. She easily understands customer needs and acts accordingly.