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What is it all about?

Customer Success is all about making your customer’s investment a meaningful and successful one. This requires an investment on your end in providing a team and other resources to educate and enable your customers. But which customers do you focus on? What type of services do you offer? In what regions? At what (if any) cost? How do you track your department’s contribution to the bottom line? How and when do we collaborate with other departments within our organization? Which other Key Performance Indicators are important to measure and track? Chetta-Jones Consulting has rolled out multiple global and cross-regional Customer Success programs to help answer those questions.


CHETTa-jones consulting services

Defining customer journey

Create Services map and key collaboration needs

Define KPI's


Monia Bosetti | SaaS Customer Success Sr. Director EMEA & JAPAC

Isabel brings strategic thinking and energy in every project. As part of my team, Isabel was instrumental on the design and implementation of a new Customer Success Management methodology and Enablement programs. Isabel's ability of being strategic and get the things done at the same time, makes her a unique talent. In particular her knowledge of Marketing and Customer experience has been a valuable asset for my team.

Joanne Chan | SaaS Customer Success, Knowledge Management, EMEA-JAPAC

Isabel is a trusted teammate who is versatile and flexible in the way she approaches challenges. She takes challenges in her stride and tackles them with a positive attitude, tireless work ethic and entrepreneurial approach. Passionate in the work that she does, she frequently contributes her ideas and insights enthusiastically, probing for key information when she collaborates with others, and above all is an excellent listener.

Rob Heerdegen | Global Director, Adoption & Transformation services, Oracle Marketing Cloud

Isabel has been a joy to work with over the many years we’ve known each other. As a Marketing and Adoption Advisor, Isabel consistently brought her A-game. She used her many years of industry experience coupled with strong facilitator skills to challenge and change the trajectory of 100s of customer ’s use and adoption of Oracle’s Marketing Cloud technologies. She’s truly a trusted advisor to our customers large and small.

Veerle De Ridder | Lead Generation Manager at Vasco Data Security

I’ve been working with Isabel as a customer of LeadFabric. Isabel is a very professional marketeer, with a lot of marketing experience which she is willing to share with her customers. I really appreciated working with Isabel because she is a creative and open minded person, with a very strong focus to achieve results. She easily understands customer needs and acts accordingly.